Cancellation & Refund Policy

At SUDARSHI FASHIONS, we follow strict quality standards to ensure our curated collections of sarees, clothing materials, and jewellery reach you in perfect condition. Please review our cancellation, updates, and refund policies carefully before completing your purchase. 

1. Orders Cancelled by SUDARSHI FASHIONS

We strive to fulfill every order successfully. However, SUDARSHI FASHIONS reserves the right to reject or cancel any order at our sole discretion due to reasons including, but not limited to:

• • Sudden product unavailability or inventory discrepancy.
  • Logistics or courier serviceability limitations.
  • Force majeure events (such as natural disasters, epidemics, severe weather conditions, or government restrictions).

Refund Protocol: If we initiate an order cancellation, you will receive a 100% refund of the total order amount (including shipping and handling fees, if applicable) with absolutely zero deductions. These refunds will be automatically credited to your original payment method within 7 to 10 working days from the cancellation date.

 

2. Cancellations & Modifications Initiated by the Customer

A. Before Dispatch

Because our products involve meticulous curation, careful handling, and a made-to-order workflow, cancellations are strictly not permitted once an order is successfully placed. We do not offer cash refunds for buyer’s remorse or sudden change of mind.

• • Order Modifications: If you accidentally selected the wrong colour, size, variation, or quantity, we are happy to assist you with order modifications only if the package has not yet been dispatched.
  • How to Modify: Please contact us immediately via Instagram DM, WhatsApp, or email with your Order ID and correct preferences.
  • Price Differences: If a modification increases your total order value, the outstanding balance must be cleared immediately via our payment links to resume processing. Please note that reducing the order value or removing items after a payment is cleared is not permitted.

B. Post-Dispatch & Upon Delivery

Every item undergoes a rigorous three-stage quality check before being packed and handed over to our logistics partners. Therefore, the likelihood of receiving an incorrect or defective product is extremely low.

• • Strict No-Returns Policy: We enforce a strict No Returns and No Exchanges policy. We request our customers to review product dimensions, descriptions, and images carefully before processing payments.
  • Damaged or Defective Items Exception: In the rare event that an item arrives physically damaged or defective during transit, we will issue a refund or a replacement for the affected product only, provided you meet our verification mandate.

3. Mandatory Damaged Goods Verification Policy

To protect our business against fraudulent claims, all transit-damage issues must strictly follow this reporting workflow:

1. 1. The Mandated Unboxing Video: You must record a continuous, unedited, clear unboxing video from the very beginning (showing the intact shipping label and sealed outer courier package) to the final unpacking of the damaged product. Videos with cuts, edits, pauses, or those filmed after opening the package will be rejected.
   2. Reporting Window: All complaints regarding damaged, defective, or missing items must be reported within 3 days of delivery. Complaints raised after 3 days will not be considered under any circumstances.
   3. Refund Processing: Once our internal quality team reviews and approves your video proof, a refund for the affected item will be processed back to your original payment method within 7 to 10 working days.

4. Non-Refundable Services & Products

To eliminate any ambiguity regarding operational fees, please note that the following charges are strictly non-refundable:

• • Shipping fees and Express Shipping surcharges (once the package has been handed to the courier partner).
  • Cash on Delivery (COD) handling charges under all circumstances, including doorstep refusal or failed delivery attempts.
  • Tailoring or customization fees (if custom alterations or stitching are requested on fabric materials/sarees).

5. Contact Customer Support

For any cancellation inquiries, immediate order modification requests, or to submit damage verification videos, reach out to our dedicated support channels:

• • Customer Support Webpage: https://www.sudarshi.com/support 
  • Email Support: [Insert Support Email, e.g., support@sudarshi.com]
  • WhatsApp Support: [Insert Customer Care Number, e.g., +91-XXXXX-XXXXX]
  • Instagram Official: [Insert Official Instagram Handle, e.g., @sudarshifashions]