At SUDARSHI FASHIONS, we strive to provide a swift, seamless, and reliable shopping experience. Every order you place is securely packed and carefully handled to ensure your ethnic wear, jewellery, and accessories reach you in pristine condition.
We currently ship exclusively within India and do not support international delivery.
1. Shipping Rates & Delivery Methods
We partner with reputed national courier and logistics providers to guarantee safe transit. Shipping rates are calculated based on your total order value and selected delivery speed:
| Shipping Method (within India) | Order Value | Shipping Fee | Cash On Delivery (COD) Fee |
|---|---|---|---|
| 🚍 Standard Shipping (4 to 7 working days) | Under ₹1,000 | 🚍 ₹80 | ₹49 |
| 🚍 Standard Shipping (4 to 7 working days) | ₹1,000 and above | 🚍 FREE | ₹49 to ₹99 |
| ✈️ Express Shipping (2 to 4 working days) | Under ₹1,000 | ✈️ ₹250 | ₹49 |
| ✈️ Express Shipping (2 to 4 working days) | ₹1,000 to ₹3,999 | ✈️ ₹350 | ₹49 to ₹99 |
| ✈️ Express Shipping (2 to 4 working days) | ₹4,000 and above | ✈️ ₹500 | FREE |
Note: For Cash on Delivery (COD) orders below ₹4000, an additional handling fee applies as shown in the table above.
2. Dispatch & Delivery Timelines
- Order Processing: Orders are processed on weekdays from Monday to Saturday, excluding public holidays and national festivals.
- Dispatch Window: We typically dispatch packages and share tracking information within 3 working days after payment/order confirmation, depending on stock availability.
- Delivery Timeline: Our standard delivery timeline is 4 to 7 working days from the date of dispatch.
- Delays & Variations: Timelines are estimates. Deliveries may occasionally vary due to remote regional locations, courier partner constraints, severe weather, public holidays, regional festivals, or unforeseen circumstances beyond our control.
3. Tracking Your Order
Once your order leaves our warehouse, you will automatically receive tracking details via SMS, email, or WhatsApp. We strongly advise customers to monitor their shipment status regularly to ensure smooth delivery coordination with the courier agent.
4. Address & Delivery Information Accuracy
- Customer Responsibility: Please ensure you provide a complete and accurate shipping address, including the correct pin code and accessible mobile number, at checkout.
- No Address Modification: Once an order has been dispatched, the shipping address cannot be modified or rerouted.
- Liability Limit: SUDARSHI FASHIONS is not responsible for shipment delays, failed deliveries, or packages returned to origin due to incorrect or incomplete address details provided by the customer.
5. Delivery Attempts & Third-Party Drop-offs
- Delivery Attempts: Courier partners typically make multiple attempts to deliver your package before marking it as undelivered or initiating a Return to Origin (RTO). If you are unavailable, the shipment will return to our warehouse.
- Deliveries to Security/Neighbours: If you instruct the courier to hand over your parcel to a building security guard, receptionist, neighbour, or family member:
- The legal responsibility for the shipment transfers completely to you upon handover.
- SUDARSHI FASHIONS will not be liable for subsequent claims of damage, package tampering, or loss.
- Escalation Window: Any issues regarding non-delivery, missing items, or package loss must be reported to our support team within 7 days from the scheduled delivery date. Complaints raised after 7 days will not be entertained.
6. Cash on Delivery (COD) Order Policy
To maintain fairness and reduce fraudulent bookings, the following strict terms apply to all COD orders:
- COD Handling Charge: An additional handling charge applies to all COD orders below ₹4000. This fee is charged in addition to any applicable standard shipping fees.
- Mandatory COD Confirmation Process:
- Once a COD order is placed, you will receive an automated Order Confirmation message via SMS/WhatsApp featuring “Confirm Order” and “Cancel Order” options.
- You must confirm your order within 24 hours of receiving this message.
- If unconfirmed, our Customer Support Team will attempt to call your registered phone number to verify the order.
- If you fail to respond to the confirmation message and do not pick up the support team’s verification call, your COD order will be automatically cancelled.
- Stock Availability: Once a COD order is cancelled due to non-confirmation, the items return to active stock. If you wish to purchase them later, you must place a new order, subject to product availability.
7. Non-Refundable Charges Clause
Shipping charges and COD handling fees represent costs incurred for logistics operations. Therefore, shipping fees and COD charges are strictly non-refundable under any circumstances. This includes, but is not limited to:
- Order cancellations after dispatch.
- Returns or exchanges of products.
- Customer refusal to accept the parcel at the doorstep.
- Failed delivery attempts or uncollected shipments resulting in a Return to Origin (RTO).
8. Order Cancellations
- SUDARSHI FASHIONS reserves the right to reject/cancel an order due to product unavailability, logistics issues, or any other reason.
- Cancellations by SUDARSHI FASHIONS: If we cancel an order, we will refund 100% of the order amount (including the shipping fee, if applicable), with no deductions. Refunds are processed within 10 working days from the cancellation.
- All Other Cancellations: For customer-initiated cancellations, our Cancellation & Refund Policy applies.
9. Service Limits & Force Majeure
- Geographic Scope: Currently, SUDARSHI FASHIONS ships exclusively within India. We do not support international shipping unless specifically announced on our homepage.
- Delays Beyond Our Control: While we work diligently to resolve courier issues, delays caused by natural calamities, strikes, civil disruptions, technical payment gateway failures, or courier carrier delays are not eligible for compensation, financial liabilities, or refund claims.
10. Contact Customer Support
For any shipping updates, issues with tracking, or delivery assistance, feel free to reach out to our dedicated support team via our official channels:
- Customer Support Webpage: https://www.sudarshi.com/support
- Email Support: [Insert Support Email, e.g., support@sudarshi.com]
- WhatsApp Support: [Insert Customer Care Number, e.g., +91-XXXXX-XXXXX]
- Instagram Official: [Insert Official Instagram Handle, e.g., @sudarshifashions]